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Frequently Asked Questions

Placing an Order | Payment | Servicing, Changes & Cancellations | Order Status | Shipping
Customization Policy | Product Information | FraudArmor™ Fraud Protection

Placing an Order

How do I place an order online?

Checks:  Please have a check, temporary check, or a reorder form (not a deposit slip) in front of you for reference while ordering. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all information you have entered, double-checking against the information on your existing checks. For your security, if the information you have provided is not accurate, the processing of your order will be delayed.

Stationery and Personalized Accessories:  Select a design to begin creating a personalized product. Enter your name and/or a message and customize it with a typestyle and/or ink color (when available). Instantly view your design with our live preview. If you are not completely satisfied with options selected, experiment with other typestyles, ink color or change your personalization and preview again. When you have completed the personalization and preview process, select an order quantity and add to your shopping cart.  Use the 'Continue Shopping' button from your shopping cart to choose and personalize other designs for yourself or as a unique gift. During the checkout section of your order, you will be allowed to enter the address you would like each item in your order to be sent to.

How do I re-order checks online?

Reorders with no changes (other than check design) can be placed using Instant Reorder  by referencing your reorder slip provided in your last order. If you wish to make changes to your personalization, you should not use Instant Reorder. In this case, simply use our convenient normal online ordering tools and update your information as desired.

Can I order by mail?

Simply print out a mail order form by using Order by Mail.  For check orders, complete and send with voided check and deposit slip sample.  For stationery and accessory orders, please order online or by phone.

Will order forms be available for stationery orders?

No. You must order online or by phone.

What if I don't have a voided check to send in with my order?

Go to your bank and ask them for a "specification sheet" which includes your transit routing number, account number along and the correct format for the account.  A reorder form from a previous order will also be sufficient.

Don't I have to order checks from my bank?

You can order checks anywhere you choose. Promise Checks are convenient to order, meet all bank requirements, and are often priced significantly lower.

How do I know how many checks, deposit slips, and check registers come in my order of singles or duplicates style check boxes?

Each check product page displays the per box quantity of checks, deposit slips, and check registers for both the singles and the duplicates style. Additionally, the expanded view per box is shown below.

Style Boxes Checks Deposit Slips Check Registers
Singles 1 Box 125 Checks 20 Deposit Slips 1 Check Register
Singles 2 Boxes 250 Checks 40 Deposit Slips 2 Check Registers
Singles 3 Boxes 375 Checks 60 Deposit Slips 3 Check Registers
Singles 4 Boxes 500 Checks 80 Deposit Slips 4 Check Registers
Duplicates 1 Box 100 Checks 20 Deposit Slips 1 Check Register
Duplicates 2 Boxes 200 Checks 40 Deposit Slips 2 Check Registers
Duplicates 3 Boxes 300 Checks 60 Deposit Slips 3 Check Registers
Duplicates 4 Boxes 400 Checks 80 Deposit Slips 4 Check Registers

Can I order checks for more than one account within the same order?

When customizing your checks, you will have the opportunity to indicate the account and bank information for each design you select.  A voided check is needed for each account you have requested.

Payment

What payment options do I have?

We accept Visa, MasterCard, AMEX and Discover. You also have the option of electronically debiting payment to your checking account.

Will ACH be available online?

Yes, you have the option of electronically debiting payment to your checking account.

Servicing, Changes and Cancellations

Can I change or cancel my order online?

Our computer systems automatically route many orders to be produced immediately. Due to the efficiency of our systems, you are not able to make changes or cancel your order after it has been submitted.

May I return my order for a refund or credit?

We do not accept personalized product returns because we cannot return them to stock.  If you are dissatisfied with your order, it is damaged or defective, or if we made an error, please email customer service department via our Contact Us page for assistance. We believe in our products and back them up with our 100% Satisfaction Guarantee.

The checks I received have different numbers on them than the voided check I submitted with my order. Are they okay to use?

Many bank changes are updated in our system. Please call your bank to verify any changes in their routing and/or account numbers. If we have made a mistake, we will gladly reprint your checks. Please use our Contact Us page if needed.

What should I do if I know there are changes occurring at my bank?

Contact our Customer Service Department via the Contact Us page. Our representatives can confirm if we have the changes in our systems. If we do not have these changes on file, we may ask you to obtain and send additional documentation from your bank with your order.

Order Status

How can I check the status of my order?

You can check the status of your order via our online Order Status tool.  You may also contact our Customer Service Department via the Contact Us page.

Shipping

How long does it take to receive my order?

Orders with USPS Non-Trackable Delivery will arrive in 10-14 business days after we receive your completed order.  Rush delivery methods are available on select products for an additional fee.

I received only part of my order. When will the rest arrive?

If you selected USPS Non-Trackable for check delivery, it is not uncommon for the check boxes to become separated in the postal process by as much as ten business days.  If you selected an expedited delivery, your check boxes will be shipped together.  Each order item, including multiple items within an order, may ship separately and may arrive on separate days.

What is the shipping and handling cost for my personal check order?

  USPS Non-Trackable
(12-14 business days)
SmartTrack
(8-12 business days)
UPS Ground
(6-10 business days)
2nd Day
(5-7 business days)
Overnight
(4-6 business days)
Optional In-Plant Rush
(Save up to 2 days)
60/50 Count
$2.99
$4.99
$10.99
$14.99
$22.99
$4.95
1 Box
$2.99
$4.99
$10.99
$14.99
$22.99
$4.95
2 Boxes
$5.98
$7.99
$13.99
$18.99
$25.99
$4.95
3 Boxes
$8.97
$10.99
$16.99
$22.99
$28.99
$4.95
4 Boxes
$11.96
$13.99
$19.99
$26.99
$31.99
$4.95

Customization Policy

What is your Customization Policy?

Promise Checks reserves the right to refuse to print or produce any customized features on checks or coordinating products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

Product Information

Is it possible to print a five-digit check number on my checks?

At this time we are not able to print a five-digit check number.

What is the weight of your stationery paper stock? 

All folded note designs are printed on 65# paper stock. All flat cards are printed on 80# stock. Each stationery order includes a set of luxurious white envelopes. Most stationery items are printed with size 16 or 18 type. Label, Embosser and Stamp personalization varies by item and number of lines of personalization submitted.

FraudArmor™ Fraud Protection

What is FraudArmor?

FraudArmor offers its customers Fully Managed Identity Fraud Recovery services which include: Lost Document and Lost Wallet Assistance; optional Internet Monitoring Services with activation; check replacement; and may advance funds for losses from your checking account, up to $25,000 (that will later be credited back to FraudArmor by the Financial Institution), based upon a fraudulent act that involves a check or checks from an eligible check order or any other type of identity theft. FraudArmor provides a certified Resolution Specialist to guide you in the management of the identity theft recovery process and assist with replacing critical documents that are lost, stolen, or destroyed (e.g. professional licenses, passports, birth certificates). In addition, FraudArmor provides an optional proactive Internet Monitoring with activation for up to 13 personal or business credentials to detect potential fraud occurring on high-risk internet sites such as black market, secret chat rooms, and underground forum sites. FraudArmor service is available for up to one year from the date your check order is shipped or until your use of the last check in your check order, whichever comes first.

What does "fully managed" mean?

Fully managed means that in addition to advising customers on the best procedures to help prevent fraud or to respond to a fraud event, a Resolution Specialist can also act on behalf of customers by obtaining an executed limited power of attorney form.

If you suspect you are the victim of identity fraud, you will be assigned to a professional Resolution Specialist. Your Resolution Specialist will:

  • Securely deliver, via overnight mail or electronically, the required documentation to begin the Fully Managed Recovery process.
  • Work under the authority of your Limited Power of Attorney to deal directly with the Financial Institution and/or 3 credit bureaus.
  • Perform research and fraud remediation on your behalf, as needed, until the fraud has been resolved.
  • Provide 12 months of regular follow-up and one-bureau credit monitoring once the recovery case is completed/closed.

 

Does FraudArmor apply to both personal and business?

Yes, FraudArmor works for both personal and business accounts.

What is the process to report fraud?

Step 1: Call 1-866-923-0452, 24 hours a day, 7 days a week to speak with a FraudArmor representative. A Resolution Specialist will be assigned to you and will be available Monday through Friday, 8:00 am to 8:00 pm Eastern Time.

Step 2: Your Resolution Specialist will provide and help you complete the paperwork needed to begin your fraud remediation.

How can I learn more about FraudArmor?

Please go to www.Fraud-Armor.com for more information about the services and a complete list of terms and conditions.


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